Privacy Policy

This Privacy Policy describes how IMAX WELLNESS SDN. BHD. (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from imaxbeyondwellness.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

IMAX WELLNESS SDN. BHD. is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This policy outlines how we collect, process, and protect your data.

Information We Collect Directly

• Contact details: Name, address, phone number, email, identification number.
• Order details: Billing/shipping address, payment info, purchase history.
• Account info: Username, password, security questions.
• Shopping data: Wishlist, cart items, viewed products.
• Support info: Any info you provide in communications.

You may decline to provide information, but doing so may limit your ability to use certain features.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve site performance and user experience. These may collect data such as your IP address, browser type, device info, and interactions with the site. You can disable cookies in your browser settings, but doing so may affect functionality.

Information from Third Parties

We may collect your data from third-party service providers such as:

• WordPress plugins and integrations
• Payment gateways (e.g., Stripe, PayPal)
• Analytics providers
• Marketing or newsletter tools

We treat third-party data in accordance with this policy but are not responsible for their privacy practices.

How We Use Your Information

• To fulfill your orders
• To process payments
• To manage your account
• To provide customer support
• To send marketing and promotional content (if you consent)
• To detect fraud or misuse

How We Share Your Information

We may share your information with:

• Service providers (e.g., hosting, payment, shipping)
• Marketing platforms
• Legal authorities when required
• Affiliates and business partners (in accordance with the law)

We do not sell your data.

User-Generated Content

If you leave reviews or other public comments on our website, this information is publicly visible. We are not responsible for how others may use it.

Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect their data. If you believe a child has provided personal information, please contact us to remove it.

Security and Retention

We apply reasonable security measures to protect your information, but no system is 100% secure. We retain data only as long as necessary for our services, legal obligations, and dispute resolution.

Your Rights

You may have the right to:

• Access your data
• Correct your data
• Delete your data
• Object to processing
• Withdraw consent
• Request data portability

To exercise any of these rights, contact us using the details below.

Complaints

If you believe we have violated your rights or mishandled your data, you can contact us to resolve your complaint. You may also contact the relevant regulatory authority in your jurisdiction.

International Users

Your data may be stored or processed outside your country, including in countries with different data protection laws. We ensure appropriate safeguards are in place where required.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: IMAX WELLNESS SDN. BHD. G-l Residensi Pandan, Jalan Pandan Ria 7 Pusat Perdagangan Pandan, 81100 Johor Bahru, Johor Darul Takzim 📞 +6016-797 4787 📧 imaxbeyondwellness@gmail.com