Refund Policy

Refund, Return, and Cancellation Policy:

Before making any purchase of good(s) from Imax Wellness, the customer is advised to read carefully the following purchase terms and conditions and ensure they are well understood. The customer is deemed to have accepted these purchase terms and conditions once the sales order/tax invoice is signed.

This sales order/tax invoice is non-cancellable and non-transferable. Any request to terminate or transfer the sales order is subject to approval from Imax Wellness on a case-by-case basis. Imax Wellness reserves the right to decline or accept such a request. If Imax Wellness agrees to terminate the sales order/tax invoice at the customer’s request, a termination fee of 50% of the order amount will be levied.

Any deposit paid is non-refundable. If the customer fails to pay the balance amount of the sales order within 90 days from the date of the sales order OR refuses to take the ordered goods upon delivery by Imax Wellness without a valid reason and fails to provide an alternative delivery date more than two (2) times, Imax Wellness reserves the right to forfeit the deposit without further notice.

The prices of the ordered item(s) stated in the sales order/tax invoice are valid for 90 days from the date of the sales order/tax invoice. Imax Wellness reserves the right to amend prices without prior notice.

Limited Warranty

The purchaser should read the owner’s manual thoroughly before operating the product.

The purchaser is required to retain the original copy of the Tax Invoice/Delivery Order as proof of purchase.

Imax Wellness warrants this product and parts thereof against manufacturing defects in materials or workmanship for a period of one (1) year (unless stated otherwise) from the date of purchase by the purchaser, except for the exterior appearance parts (i.e.: backrest, headrest, footrest, casing, remote controller, cabinets, knobs, antennas, accessories) against damage, scratches, abnormal wear, ageing. During this warranty period, Imax Wellness will repair any defective product part(s), without charges to the purchaser. However, if repairs to be carried out at the customer’s place, Imax Wellness may decide to charge transportation cost if it deems fit.

This warranty is valid only for products purchased from Imax Wellness and operated in Malaysia.

This warranty does not cover:

• Parts subject to wear and tear.
• If the serial number on the product has been removed, tampered with, or rendered illegible.
• If the product was not placed in normal living conditions or was damaged during transportation, mishandled, or misused.
• Damage caused by lightning, natural disasters, household pests, wrong voltage, floods, fire, theft, negligence, accidents, improper installation, or improper maintenance.
• If the product has been repaired, modified, or altered by unauthorized personnel.
• If the product has been used for commercial purposes.

Imax Wellness shall not be liable for consequential, incidental, or accidental loss.

Claims for repairs/services conducted elsewhere will not be entertained.

Customer Support:

For any questions regarding shipping, returns, or cancellations, feel free to contact us via email at enquiries@imaxwellness.com or reach our customer service hotline at +603-12345678. You can also connect with us through the WhatsApp button available on our website.

Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.