Shipping Information

Orders will be processed and shipped on weekdays, excluding public holidays. Customers will receive a tracking code once the order has been shipped. For orders placed during non-peak seasons, shipping will occur within 24 hours of order confirmation. Customers will be informed in case of any delays. During peak seasons, shipping times may be longer due to high demand. We appreciate your patience and assure you that our team will work to dispatch your items as soon as possible.

Payment and Delivery Policy

Payment Process

Payments are required in full upon checkout, including the cost of products, shipping fees, and any applicable taxes. Payments can be made via our secure payment gateway. For security reasons, we do not store credit card information.

Delivery

Deliveries will be made to the shipping address provided at checkout. Please ensure all address details are accurate. We may engage third-party delivery services without prior notice. Delivery times are estimates and may vary due to unforeseen circumstances. We are not responsible for delivery delays, and additional charges may apply if re-delivery is required due to missed delivery attempts.

Customer Support

For any questions regarding shipping, returns, or cancellations, feel free to contact us via email at imaxbeyondwellness@gmail.com or reach our customer service hotline at +6016-797 4787. You can also connect with us through the WhatsApp button available on our website.

Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.